All shipments must be opened, counted and inspected for damage prior to signing the delivery receipt. If the box looks damaged or an item is missing, note it on the delivery receipt, if the unit has visible damage the shipment should be refused. If the damage is fairly minor and you wish to keep the unit note any damage on the delivery receipt, failure to note damages or shortages at the time of delivery means you are accepting the product as complete and in good condition and releases Exact Furniture Ltd. from all liability.
Damages that are noted on the delivery receipt or shipments that are refused due to visible damage must be reported to Exact Furniture as soon as possible. We will either repair the unit if possible when it is returned to us, or send you a replacement and file a damage claim with the carrier. If the damaged unit is kept please retain all packaging including the carton, foam and the skid for possible inspection by the trucking company. Digital photos must be taken of any damage to the product or the shipping box.
Damage that is discovered after the carrier has left is concealed damage, all concealed damage must be reported within 5 days of delivery. Replacement costs plus freight will apply to all concealed damages. Please retain all packaging in case an inspection of the damage is required by the carrier. Digital photos should be taken of any damage to the product or the shipping box.